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The explanation regarding the active listening should be explained below:

The following information should be considered;

  • The key factors of active listening should be paraphrasing.
  • Clarifying, that includes asking questions in order to understand the message.
  • Encouraging that involves using signals to represent nvolvement and interest;
  • And empathizing, that involves represent understanding of the speaker's feeling.

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The key factors of active listening are as follows: paraphrasing or rephrasing the message; clarifying, which includes asking questions in order to understand the message; encouraging, which involves using signals to show involvement and interest; and empathizing, which involves showing understanding of the speaker's feeling, behaviors, and attitudes.

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